This was the first time I heard that to a hotel staff. And this to my surprised he told me that it's not allowed to give the name of his managers. He told me all of them were off today and he asked me what is my concern. Jeffrey Layto the front office assistant, I asked who is there manager and can I talk to them. I paid until the last day, but just a small bottle of water they couldn't provide their guest. ![]() ![]() Our last day today and I asked for a bottle of water but to my surprise even if still morning and our check out was 12noon, they cannot provide a water bottle anymore. The receptionist told me "ah mam because they are eating fast that's why it's already finished." Every other day they said they are changing the bed sheets and blanket but the blanket was still the same, as I know because there were marks at the same location of the sheets. Breakfast was included in our reservation, and if you arrived at "8am sharp " the bread is always finished and they were not replenishing it, even fruits and some condiments like butter they didn't bothered to replenished it. The body wash was finished also so we need to call them to replenish. The amenities it was not complete, no facial tissue only toilet paper and no hand towels. First day we used the bathroom, the drainage was clogged it was a big mess because it was flooding all over the bathroom. I asked if there's any pool view, but after a couple of minutes as I insisted she finally confirmed that there is available room. But unfortunately the receptionist Erika told me it was fully booked. When we arrived in the hotel I asked for any room which is ocean view because when I called last two weeks ago from abroad the receptionist told me when we arrive in the hotel inform the receptionist that you want to upgrade the room. I was really disappointed, dissatisfied and regretful about this hotel and the staff. Overall a pathetic experience and because of that reason made me not like borocay as a holiday destination.… Live music being played till 12am which could be heard into the bedrooms. Hotel tried to charge me for some small stains on the bed sheets which I contested and eventually after some arguments they backed down. The bedrooms were uncomfortable, bad lighting and the shower hot water didn't work some days. The restaurant seems to never be serving food and when ordering drinks you have to repeat yourself about 3 times before actually being served. The hotel is in real desperate need of renovation, it is really run down. ![]() The massage parlours in the hotel was not very good, I suffered from a really bad neck pain after my massage. The hotel staff are very clueless and seem like they do not have much experience. Beach area infront of hotel was quite nice and clean, however note that you cannot smoke, vape or eat on the beach (fine of 2000 peso if caught). This hotel is located on station 3 but close to station 2. ![]() Only reason I have given 2 star instead of 1 is because location is OK and being beachfront.
0 Comments
Leave a Reply. |